A global Consumer Packaged Goods (CPG) company was facing frequent application performance issues, high maintenance costs, and inconsistent system availability across its supply chain, production, sales, and customer engagement platforms. Their diverse ERP tools built inhouse on legacy platforms AS400, order management, warehouse management, and e-commerce systems required ongoing support, but the internal IT team was overwhelmed with managing multiple vendors, resolving incidents, and ensuring system uptime.
Additionally, the lack of proactive monitoring and issue resolution led to delays in order processing, inventory tracking, and production planning, impacting revenue and customer satisfaction. The company needed a cost-effective, scalable, and high-performance managed application support solution to keep operations running smoothly while allowing their internal teams to focus on innovation and strategic growth.
- 24/7 Monitoring & Incident Management: Implemented real-time application monitoring and proactive alerting, ensuring immediate resolution of performance bottlenecks and system issues.
- Multi-Application Support & Integration: Provided end-to-end support for AS400 based in-house inventory and pricing managed applications, CRM, WMS, and e-commerce applications, ensuring seamless interoperability and consistent data flow.
- Performance Optimization & Stability Enhancements: Improved application response times, batch processing, and system efficiency to enhance overall user experience.
- Automated Issue Resolution & Root Cause Analysis: Used automated scripts and advanced troubleshooting techniques to reduce manual intervention and permanently resolve recurring issues.
- Cost-Effective Support Model: Optimized application support costs by transitioning to a flexible, SLA-driven managed support model, reducing internal IT workload while ensuring superior system uptime.
- Continuous Improvement & Knowledge Management: Developed a centralized knowledge repository and best practices framework, ensuring faster incident resolution and streamlined support processes.
Through our Managed Application Support Center of Excellence, the CPG client achieved a stable, cost-effective, and high-performing application ecosystem. Our proactive support approach not only reduced downtime but also enhanced business efficiency and optimized IT investments, allowing the company to focus on growth, innovation, and customer satisfaction.
Call to Action: Looking to streamline and optimize your application support? Partner with us for 24/7 reliability, cost efficiency, and long-term success!